Office Assistant/Receptionist Certificate

Certificate of Completion: 19 credits

Enrollment Point: Fall, Winter, and Spring Quarters

Students prepare for entry-level careers in the office occupations. In addition to keyboarding and hands-on training on computers using Microsoft Office applications, students study business math, business English, human relations and customer service, and develop general clerical skills. Eligibility: WorkFirst funding

Program Learning Outcomes:

• Create clear and accurate business documents, spreadsheets, database and presentations that are professional in appearance. 
• Operate office equipment with proficiency while maintaining a safe office environment. 
• Manage schedules and correspondence in a professional office environment. 
• Communicate professionally to collaborate, solve problems, resolve conflicts, and provide assistance while respecting the diverse styles, values and cultures of internal and external customers. 
• Demonstrate ethical behavior, maintain confidentiality, and follow employer policies and procedures. 
• Pursue professional advancement by applying knowledge of career pathways and job search.