AUTC 180 - Human Relations/Customer Relations

Credits 3
Students learn to interview customers, determine needed automotive repairs, and prepare a complete repair order with clear terms and descriptions of needed repairs/services. Conflict resolution, employer/employee relationships, sexual harassment, and other workplace issues are covered.
Course Outcomes

Demonstrate conflict resolution techniques with customers and co-workers per NATEF guidelines.
Demonstrate respectful behavior to customers and service personnel per NATEF guidelines.
Explain automotive repair operations in clear terms to customers per NATEF guidelines.
Interview customers and determine repair concerns per NATEF guidelines..