ABDY 129 - Shop Management

Credits 2
Students learn how communications between management and workers affects the operation of a shop. Students also learn about the operating costs in shops, the responsibilities of management and other issues faced by companies which helps the employee understand his/her role in making the business successful. Students are taught how to effectively communicate verbally and in writing with employers, technicians, and customers.
Course Outcomes

Articulate the complex relationship between owners/ managers, insurance companies and the technicians.
Consider job opportunities in a wide range of careers in the repair industry.
Explain the importance of effective communication in stressful shop environments.
Demonstrate culturally sensitive communication skills with a variety of owners, customers or co-workers.