OPH 180 - Human Relations

Credits 1
Identifying and understanding interpersonal relationships skills related to patients and providers of healthcare is addressed. Communication techniques, active listening, paraphrasing, and reflection are covered as well as trust, empathy, professional credibility, and accountability. Focus on the use of oral communication and listening skills to build and maintain positive relationships in the work place and in other aspects of the ophthalmic office. Leadership and problem solving techniques are emphasized.
Course Outcomes

Demonstrate effective communication techniques in a multi-cultural environment.
Utilize problem-solving skills.
Articulate the importance of interpersonal skills in the workplace.