PHAR 180 - Leadership, Human Relations and Customer Service

5 Credits
Students learn to communicate in English proficiently and effectively with customers such as physicians, nurses, and other medical specialists, including colleagues, and patients, both orally and in writing. Students learn to present a professional image in appearance and behavior according to the pharmacy technician and certification code of conduct, incorporated as the industry standards. Students will practice and demonstrate a mutual respect when interacting and communicating orally and in writing in a diverse environment and with diverse personalities. Also, students will be trained to apply interpersonal skills as a leader and a human relations manager in the pharmacy. Such practices including negotiation skills, conflict resolution, disciplinary actions, and teamwork, which require the use of critical thinking, creativity, and innovative ways of solving problems. Students will practice professional e-mail and methods from a management point-of-view. Students will learn how to interact with professionals from TJC, accreditation, executive management, the board of trustees, or government personnel.