MEDA 171 - Communications and Human Relations in Healthcare

4 Credits
This course focuses on medical assistant communication skills including grammar, punctuation, and spelling. Development of critical reading abilities, as well as academic writing proficiency through readings, lectures and practice exercises will be explored. This experiential course introduces basic psychology principles as they relate to communicating and critical thinking. Students practice the application of interpersonal skills and human relations required within a healthcare environment. Students are introduced to multiple healthcare delivery systems, healthcare industry trends and professional behavior in allied health.

Course Outcomes

Identify and practice different styles and types of communication used in the healthcare profession.
Demonstrate proficiency in multiple styles and forms of communication.
Demonstrate knowledge in grammar, punctuation, spelling and writing proficiency.
Exhibit skills in verbal and non-verbal communication and patient interviewing and documentation while remaining culturally sensitive.
Communicate professionally, intelligently and accurately both verbally and non-verbally.
Explain why cultural bias can affect the quality of patient care.
Discuss examples of cultural differences that could contribute to misunderstandings between a patient and a health care provider.