CONST 261 - Human Relations for the Construction Industry

3 Credits
Covers work and communication styles, team building techniques, and leadership development. Related topics include roles and responsibilities, task delegation, harassment prevention, racial and cultural awareness, problem solving skills, conflict resolution, time management, performance evaluation, and e-mail etiquette. Role-play and practice resolving peer-to-peer, peer-to-supervisor, and company-to-company scenarios.

Course Outcomes

Identify different elements that distinguish personality styles, learning styles, conflict resolution behaviors and styles, leadership styles, situational supervisory styles, and communication styles.
Using a variety of information sources, compare and contrast intrinsic and extrinsic motivation theories, including the three factors affecting performance, and develop an action plan to increase personal motivation in a personal and/or workplace situation.
Identify different elements of organizational behavior and change, including organizational climate, culture, power, ethics, and organizational development techniques. Students will develop a change model for an aspect of their personal and/or professional life.
Identify the elements of Emotional Intelligence and their impact on the workplace.
Employ active listening skills, including paraphrasing, questioning, empathic listening, analytic listening, and responding and communicating non-verbally, while respecting individual differences. (Learning lab, self-evaluation, peer evaluation, instructor evaluation, simulation, role play)
Assess the elements of teamwork, such as team development stages, leadership skills, team dynamics, problem-solving and decision making approaches, and team building.