BIR 101 - Introduction to Band Instrument Repair/Human Relations

2 Credits
This course introduces the new students to the field of Band Instrument Repair. It also familiarizes them with Renton Technical College. Class discussions cover topics such as course descriptions, tool and material requirements, rules of the shop, class conduct, and the specifics of the trade. You will learn concepts of the employer-employee, employee-employee, and customer relations and negotiation skills. Also covered are interpersonal relationship skills necessary to function as a productive member of a working team. Discussion of topics relating to cultural and gender-sensitive issues relate these issues to the work place.

Course Outcomes

Exhibit a commitment to diversity and enhanced employability through the practice of multicultural appreciation and teamwork skills.
Demonstrate the basic skills and attributes required of a band instrument repair technician.
Articulate the basic terminology used in the band instrument repair industry.
Utilize facilities and services available to students of Renton Technical College.
Produce a working copy of a professional résumé.
Establish and maintain good working relationships and proper behavior in a diverse workplace environment,
Demonstrate the tools needed to maintain a good working relationship with a manager or employer.
Illustrate the complexties and sensitivities of good customer relation skills as related, but not limited to: frustrated customers, music educators, first time band parents, and the presentation of estimates.